Inquiry Regarding Unexpected Negative (minus) Account of my Balance

Dear Administrator, Upon reviewing my account recently, I noticed that my current balance reflects a negative amount of -1.365. This is concerning, as my balance previously showed 0.00, and I have not utilized any services (including CID or other features) that would warrant such a deduction. Could you kindly clarify the following: 1. What transaction(s) or activity led to this negative balance? 2. Are there any associated fees or charges I may have inadvertently incurred? 3. Could there be a system error or discrepancy causing this issue? I would appreciate a detailed breakdown of the charges and guidance on resolving this matter promptly. Please let me know if additional information from my side is required to investigate this further. Thank you for your attention to this issue. I look forward to your prompt response.